By Melissa Huff, originally published by Inside Self-Storage on March 14, 2024
Crises can come in many forms and can strike at any time; and any one of them can have a devastating impact on your self-storage business. This article provides an overview of the types of incidents that can occur at a facility as well as general advice on what to do about them before, during and after.
Dealing with a crisis is never easy. And though you may not want to admit it, as a self-storage operator, you’re always susceptible to risk. Our industry faces a variety of threats that can disrupt business and create challenges for owners, staff and tenants. Some can be quite devastating and costly, while others are just messy and inconvenient.
While difficult situations can make us feel powerless, many catastrophes can be made more manageable by creating and following a simple crisis-management plan containing guidelines on what to do before, during and after the incident. Let’s look at some of the unfortunate scenarios you’re likely to encounter and how to remain operational and competent through the process...(read more at Inside Self-Storage)
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